Your NetJets experience starts with your Sales Representative, who will analyse your flying patterns and tailor a solution that meets your needs exactly. Our representatives combine a detailed knowledge of the NetJets service with an intimate understanding of flying in Europe, including the local regulations and airport rules that can make private flying so confusing for the uninitiated – and so effortless for those who know it best.
Your Owner Services team
Your Owner Services team makes every movement seamless, from the initial booking and the chauffeured car that takes you to the aircraft, to the flight permissions and the catering on board. Ready to help you 24/7, 365 – and in 12 languages – this team will take charge of everything you could possibly worry about, so you don’t have to worry at all.
Your Onsite Representatives
The friendly face of NetJets Europe, our Onsite Representatives are located at Europe’s busiest airports, including London City and Paris Le Bourget. Their job, quite simply, is to go to extraordinary lengths on your behalf. This could be as simple as having dog biscuits waiting for a family pet, but over the years our representatives have warmed cars in snowstorms for arriving passengers, chased down forgotten passports, and even shopped for birthday presents. In one instance, a NetJets representative took a commercial flight to London and drove for two hours to reunite an Owner with a bag he left in his car.
Your pilots
NetJets pilots are the best of their breed – serious professionals, but with a demeanour that puts even the most nervous flier at ease. They have proved themselves in the toughest environments in aviation: military combat missions, senior air force positions, and at top commercial airlines. And although all our pilots are first-class when they join us, we make them world-class, nurturing their talent through the most comprehensive training programme in the industry.
Your operations team
Behind the scenes you’ll find the strongest team in the industry – 500 operations experts. From our Lisbon operations centre, they manage an intricate web of scheduling, flight planning, permissions, maintenance, crewing, catering, safety procedures and security checks. From the moment you call for a flight, your every need is anticipated and met by a team of professionals unmatched anywhere in private aviation.